American Youth Soccer Organization

Welcome

Welcome to AYSO's Blue Sombrero Support Page 

 

We will keep this page updated with the most current information. 

 

Support Contact Information

Blue Sombrero

Monday - Friday
866-258-3303 - Admin Support - 8am-8pm EST
866-264-2048 - Parent/Coach Support - 11am-6pm EST

aysosupport@bluesombrero.com

Announcements

Announcements:

  • RMS: When running a report in Blue Sombrero to check the volunteer’s background check status, many volunteer applicants are appearing with a blank status. The reason for this is that these volunteers did not fill out and submit their volunteer background check consent form when they registered. Please have volunteers with a blank status follow the step-by-step instructions on this link to submit their background consent form.

  • RMS/AYSOU: Blue Sombrero is currently working on developing a Region, Area and Section Board tool similar to the one in eAYSO. In the meantime, please continue to manage and maintain your board on eAYSO until the new tool is delivered by Blue Sombrero. eAYSO has been updated to allow volunteers that registered in Blue Sombrero to be added to the Regional Board. Please keep in mind that flagged volunteers will not be allowed to be added on the Regional Board. Please review your board end dates in eAYSO to avoid any problems with your sign on abilities for your board members.  This includes sign on to NAP online. We will notify you when the tool will be available in Blue Sombrero.

  • RMS: Check out this video to share with coaches, team personnel, and parents/guardians of players regarding the AYSO branded Team Pages.
  • RMS: Instructions on how to register youth volunteers in the RMS have been updated by Blue Sombrero. Please share this step-by-step instruction link with parents on how to create an account and register youth volunteers.
  • AYSOU: To access to AYSOU.org, use the same username and password that you use from Blue Sombrero. If users are having problems logging into AYSOU.org, a password reset of their Blue Sombrero account will usually resolve the issue. Here is a link on how to reset your password.
  • AYSOU: Regions can now order AYSOU.org vouchers for online courses using a Region Check. Click here for instructions.
  • AYSOU: You can access certifications that were taken on aysotraining.org when you login to your AYSOU.org account. Go to the “Transcripts” tab on the red toolbar and click on the button “Click Here for Your Transcripts History” on the top left corner of the screen.
  • RMS: A dedicated support line for AYSO parents and coaches is now available for Blue Sombrero registration issues. Parents and coaches can reach Blue Sombrero support at 866-264-2048. Section, Area, and Region admins, please continue to use 866-258-3303 for admin support.
  • RMS: Click here for step-by-step instructions on how to customize the Volunteer Verification Status Report to include fields needed such as AYSO IDs, date of birth, emails, etc.
  • RMS: In an effort to provide a solution that supports Regions’ registration efforts, we are making some changes to the cash/check player file upload process. Click here for the update.
  • RMS: When players switch from one Region to another, the player’s name, date of birth, and telephone number must be the same as the first entry.  Any mismatch will result in the AYSO Membership Fee being charged again at the new Region.
  • AYSOU: Instructors: if you are trying to add users to a roster and you cannot find them, it is because the user has not logged in to their AYSOU.org account. Users have to sign in once into AYSOU to activate their account.
  • AYSOU: Confusion on where to find online courses has been a common topic to our support team. All coaching and referee online courses are available under the “ECOMMERCE” tab. Users can purchase the course directly or use a voucher received from the Region to pay. Once a course has been purchased the user will find the course under “My Courses” tab. AYSO’s Safe Haven, CDC’s Heads Up on Concussion, and AYSO’s Summary of the Laws of the Game are all available free of charge for all users under “My Courses” tab.
  • AYSOU: For volunteers able to login to the RMS account, but not able to access AYSOU.org, this can be resolved by updating the volunteer record in the RMS by following these steps:
    • Login to your RMS account.
    • Navigate to the Volunteer tab and click “details” under their volunteer role.
    • Scroll to the bottom of the screen and click “Update.”
    • Once the volunteer clicks “Update,” access AYSOU.org should be open.
  • AYSOU: Instructors can export and print your AYSOU course roster by following instructions found here.
 
  • AYSOU: To email AYSOU.org roster attendees, follow these instructions.
 
  • AYSOU: Click here for step-by-step instructions on how to give credit to an instructor led course.
 
  • RMS: Admins trying to add a coach to a team, but can’t find them, please make sure they are registered as a coach for that division. You will not be able to assign a coach to a division they haven’t applied to coach for
 
  • AYSOU: To make it easier to find training courses and product vouchers, the eCommerce page has undergone a few changes. All training courses and products are categorized. Click here for instructions that showcase the new changes.
  • AYSOU: A “pending” status on a volunteer waiting for the background check to clear does not prevent him/her from accessing AYSOU.org. Pending status volunteers can access AYSOU and take the trainings.
  • RMS: CVPA and Admins, please click here to read the volunteer status color key for background check statuses.
  •  AYSOU: Please note that currently we do not have a 12U Online Course. Volunteers have been calling the National Office trying to find the course in AYSOU.org under the “eCommerce” tab. The 12U course is currently only offered as an in-person live training. 
  • AYSOU: For your convenience, instructors that have common names have been tagged with their Section, Area, or Region to make it easier to find the correct instructor. We are working on extending this feature to all volunteers to make it easier to be added to rosters.
  • RMS: If you hover your mouse over a volunteer whose name is in grey when you are trying to assign them to a team, the system will display a message of why the volunteer is nonassignable. Invalid background check status is the most common reason for why a volunteer is not able to be assigned. It means the volunteer did not complete the background check consent process in the Verified Volunteer system.  Step-by-step instructions to complete the background check can be found here.

Known Issues

Known Issues:

  • AYSOU: We are having issues with certifications not posting on volunteer records after a roster is submitted. The development team is close to resolving this issue.
  • RMS: A Regional Board list is coming soon. In the meantime, please continue to maintain your board in eAYSO.
  • RMS: An update is coming that will send out automated reminder emails to players and volunteers that left the application without providing an eSignature.
  • RMS: An update is coming that will send out automated reminder emails to volunteers that did not submit their background check consent form.
  • RMS: An update is coming that will display the reason why a player or volunteer is not able to be assigned to teams.

Resolved Issues and Updates

Resolved Issues and Updates:

  • RMS: Bulk printing player forms is now available in Blue Sombrero. You can do this in your BSB admin portal by clicking on “Reports” on the toolbar located on the top of the page. Under the “Registration Reports” you will click on the report “Bulk Print Participant eSignature Forms.”
  • RMS: A “Transfer Button” is now available to move players from one age division to another age division within the same program (Core, EXTRA, etc.). This does not allow transferring players from one program to another because of fee differences that Regions have. Players are not transferable from Region to Region. 
  • AYSOU: Users will no longer be charged the sales tax when using a voucher or purchasing an online course.
  • AYSOU: Vouchers can now be purchased in bulk. In order to have single voucher code issued, you can purchase vouchers in bulk. The voucher is valid for the redemption of a predetermined number of courses depending on the specific discipline. The course voucher may be distributed to members of the Region to redeem for access to their specific training courses.**Please note: Course vouchers expire one year from date of purchase.
 
  • AYSOU: Blue Sombrero has resolved the issue with the Single Sign on when a secondary account is created. For users that created an account prior to the fix they need to login to their Blue Sombrero account, navigate to the Volunteer tab and click “details” under their volunteer role. Then scroll to the bottom of the screen and click “Update.” Once the volunteer clicks “Update” they will be able to access AYSOU.org.
  • RMS/ AYSOU: The Region Management System has been updated to prevent returning volunteers from creating a new AYSO ID when registering. This will prevent issues with single sign on and instructor access on AYSOU.org. You may find additional information here.
  • RMS: A bug that prevented players from being allocated to teams after the National Player Fee was marked as paid has been resolved.
  • RMS: Volunteer Cards will now display the Volunteer AYSO ID number.
  • RMS: The background check consent screen will now work on iPhones, iPads, and other tablets without having to rotate the screen to landscape mode to view the continue button.
 
  • RMS: VIP Program will now be part of the report that allows Regions to export all player applications in bulk.
  • RMS: Parents can now edit the DOB, first and last name, and gender of a player on their own account. Admins or parents can:
    • Login to the account.
    • Click the pencil and paper icon next to the participant’s name.
    • Update the information including name, gender, and date of birth.
  • RMS: The “Volunteer Verification Status Report” will now include the background check status by default when exported.
  • RMS: A “Transfer Button” is now available to move volunteers from one age division to another within the same program. However, it will not transfer volunteers from one program to another. 
  • RMS: The Bulk eSign Report has been updated to increase the speed of generated reports as well as to fix the error and time outs Regions were reporting when trying to run a division with a large amount of players.

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